FAQs

General

Unfortunately, once you place your order, we are unable to make any changes. You will need to cancel your order if it hasn't been processed yet, which usually happens within 1-2 hours seven days a week, and then place a new order.

Orders are processed quickly seven days a week, so you need to submit a cancellation request within two hours of placing your order. Requests must be submitted via ( create a simple cancellation form) should have customer order number, email, and reason code for cancellation.

We would love to hear from you! Please feel free to contact us anytime via our simple ( contact form) . Alternatively, you can email our Customer Care Team Mon - Fri, 8:30 am to 5:30 pm EST at info@redwoodbrewsupply.com.

Returns

While we strive to provide you with the best cover possible, we understand that sometimes it just doesn't work out. We offer a 30-day (beginning on the date of delivery) no-questions-asked return policy for a full product refund. Simply fill out our ( create a return form) to guide you through the process. Please note that all Redwood Grill Supply covers are not eligible for returns.

You will receive the amount paid for each returned item. You will not be refunded for the original shipping cost unless there was a mistake on our end, e.g. wrong item sent or item was never received. If our pre-paid return shipping label is selected, that amount plus associated taxes, if applicable, will be deducted from the refund total. The price for the pre-paid label will be shown during the return process. Note: Pre-paid shipping labels are only available for shipments within the US.

Yes. Yes. You are responsible for either providing your own shipping label or paying for one that we offer. If you choose our pre-paid shipping label, the label's cost and associated taxes, if applicable, will be deducted from your refund total. This cost will be displayed when you select your return label preference. Note: Pre-paid shipping labels are only available for shipments within the US.

Shipping

We use Priority, standard, and economic services. You can select the shipping method of your choice during the checkout process.

Yes, currently to Mexico and Canada.

All orders are generally processed within 2 hours of being placed and shipped within 3-5 business days (weekends not included).

While our warehouse is processing and shipping orders out per usual, please note that our shipping carriers (FedEx, UPS, USPS) are experiencing system-wide delays and all delivery dates quoted are estimates and not guarantees.